Subscription FAQs
How much does shipping cost?
Shipping is free on all subscriptions. We ship via USPS Ground Advantage, USPS Priority Mail, or UPS Ground depending on the size of your shipment and your location.
One-time orders incur a small shipping fee, noted above.
When will my first order ship?
Your order will ship in 5 business days. Why? Because unlike Amazon or the grocery store, we fresh-roast your coffee specifically for you! We can't just pull it off a warehouse shelf. It's worth it.
Why do you charge for shipping on one-time orders but not on subscriptions?
Craft Coffee works best as a subscription. Allowing us to plan ahead for your coffee deliveries means we run more efficiently. This saves us money, and we pass on those savings to you with low prices and free shipping.
How much coffee is in each bag?
All of our standard coffees come in 12 ounce bags. If you select a 3-Roast Sampler, you’ll get 4 ounces of each coffee.
How fresh will my coffee be?
Very fresh. We ship your coffee just a few days after we roast it. We heat seal each bag to ensure your coffee is as fresh as possible when you get it.
Can I change the coffees in my subscription after I sign up?
Yes. We think you’ll love the coffee we recommend for you, but if you want to try something roasted darker or lighter after your first delivery, you can make changes very easily from your account page.
What kind of coffee do you sell?
We sell Craft Coffee brand coffee that we fresh-roast for you in small batches. Unlike stale grocery store coffee that can sit on shelves for months or longer, we ship your coffee just days after we roast it.
We source our coffee from key growing regions in Africa, Latin America, and Asia. All of our coffee is specialty-grade, 100% Arabica beans that we buy at Fair Trade prices or above. Our coffee experts have years of experience building relationships with coffee farmers and importers to source you the best quality beans available anywhere.
Unlike many grocery store brands, we don't believe in selling low-quality, unsustainable commodity-grade coffee. Industrial coffee companies use all kinds of tricks to cut their costs and sell you a lower quality product, and we don't believe in that either. One common practice is for commodity coffee companies to buy old "past crop" beans that were farmed more than a year ago at big discounts because they are basically the leftovers that nobody wanted. Another trick is to mix in low-quality Robusta or beans with defects to trick you into buying a lower-quality product. We don't do any of that.