Craft Coffee has been delivering amazing coffee experiences for over a decade and a half. We created the concept of an online coffee subscription and have seen trends come and go ever since, while remaining devoted to bringing you better coffee for less money. Thank you for coming along for the ride!

Now, we're pleased to officially welcome you to our new website.

What’s Changing

Taking advantage of Shopify's ecommerce platform, we're bringing you a contemporary design with better mobile usability, more easily navigable content, and passwordless login.

We have also simplified our subscription tiers. Subscribers are no longer locked into a “Coffee for my home” plan or a “Buy more, save money” plan from the start: adjust your coffee quantities at any time, and the Buy More, Save Money discount will be applied or removed automatically when each order is processed. No need to cancel your current subscription and create a new one—simply adjust your coffee quantities in the subscription portal.

The subscription portal is always accessible via the “Manage Subscription” links in the header and footer of our website. Enter your email address on the login page and you’ll receive a numerical code for account access—no more remembering and continually refreshing a password.

(Customers who logged in with a Facebook account on our old site can continue to do so. Additionally, you may login with a Shop app account if you have one and would like to do so.)

The main page of the subscription portal shows the date of your next subscription charge, the coffees that will be included in your shipment, and the shipment frequency:

You can perform most subscription management actions from this "Upcoming charge" section:

• Click “Reschedule” at top-right to change your upcoming charge date. Your shipment frequency will remain the same.

• Click “Skip” at top-right to skip the upcoming shipment. Your shipment frequency will remain the same.

• Click “Edit” under a coffee's price to change your grind selection, coffee quantity, or shipment frequency, swap for something different, or remove a coffee from your subscription. (You can now mix grind settings within your subscription, as well.)

• Click “Swap” to swap for a different coffee.

• Click “Cancel” to remove a coffee from your subscription. To cancel your subscription completely, cancel each individual coffee or email us at help@craftcoffee.com.

Access other account information from the menu at the top of the portal:

What's Not Changing

We're still roasting the same great coffee you love, and our fulfillment schedule remains unchanged: we charge you 5 business days before your coffee ships, and once we charge you the shipment is locked.

Here’s what to expect:

1. Three days before you are charged for each order you will receive an Upcoming Charge email with order details. If you need to make any tweaks to your subscription, now is the time to do so—once we charge you, the shipment is locked.

2. On the order date listed in the Upcoming Charge email and in your subscription portal you will receive an Order Confirmation email to let you know that we're preparing to roast your coffee.

3. Five business days later, when your coffee ships, you will receive a Shipping Confirmation email with tracking information.

4. Brew and enjoy. Cheers!