The First Tech Startup in the Coffee Industry
Craft Coffee uses data science and technology to help our customers discover coffee they will love. We innovate in three key areas: product, data/personalization and supply chain. Working with us in any of these areas will mean two things: first, you're at the heart of building value for our customers and for our company. Second, you're pushing boundaries and rethinking the status quo in the $71B coffee industry. We challenge you to come have an impact at Craft Coffee. Help us take a truly unique approach to coffee, and build a global brand from the ground up.
Take Your Work Home With You
Every month, our expert panel blindly evaluates 50+ coffees. From those, we select just three that rise to the level of a Craft Coffee. We're more selective than Harvard.
When you're in the business of curating the world's best coffees, you want to take your work home with you. With $300 of the latest and greatest coffee equipment to maintain your Craft Coffee lifestyle, your mornings will never be the same. And, of course, you'll be getting your own free subscription.
Yes, We Have a Sweet Office
Work out of our office in Williamsburg, Brooklyn. Minutes from the Bedford L train. Less than 5 minute walk to a waterfront park. Unlimited supply of the world’s best coffee. We used to grab lunch at corporate chains in Manhattan, now we eat at Motorino, Marlow & Sons, and the Michelin-starred Peter Luger (did you know you can get a $12 burger for lunch?).
We're Kind of Like a Big Deal
We're backed by a group of global, top-tier investors like YCombinator and 500 Startups. Our partners include brands like TED and Wired.
We've been featured in The New York Times, The Wall Street Journal, TechCrunch, Wired, Fast Company, Esquire, New York Magazine and a whole lot more.
We're building the first true tech startup in coffee. We use technology to acquire and retain customers, to collect data about their preferences, to connect them with products they love, and to fulfill orders intelligently. We care deeply about product and customer experience. We believe that technology has the power to transform industries and to change the way business is done. Help us bring coffee and tech together.
Our head roaster will lead our green buying and roasting program. This is a truly unique opportunity to define the coffee program of a company that has a global customer-base, and to instantly bring your coffee to many thousands of people around the world.
This is a unique opportunity to be in the trenches in the heart of our growth strategy. You will interact with our customers a lot via email, social media and phone, but this is not a customer service role. Instead, you will focus exclusively on customer acquisition and customer retention efforts. If we were buzzword types, we might title this position Growth Hacker, but we're not so we won't.
You will be our chief storyteller. Every coffee has a story, and our product presents those stories through an entirely new customer experience. You will hone our message and lead our efforts to tell the world about our product and the incredible work that our team is doing.
We are building a world-class supply chain operation that creates value for both our customers and for our network of roaster partners. You'll play a significant role in creating that value. You will always be thinking about how you can add efficiency to our systems, and how you can decrease our costs while also improving our customers' experiences. You will have significant responsibility in helping to manage our vendor relationships, our production systems, and our fulfillment operations.
You're patient and enjoy helping people, even when they're a little frustrated. You have excellent reading comprehension. You never miss an important detail. You're a digital native, and you have excellent professional skills and communication ability. You're always on-time. You have a natural ability to make people like you in both oral and written communication. You're our next customer service representative.
You won't fetch the coffee - we make our own. Craft Coffee interns are expected to build an employable resume through self-directed projects. One intern said: "When I was interviewing for full-time roles at NYC-based startups, it was really valuable for me to have concrete examples of the new systems I had put in place at Craft Coffee." Post-internship startup employment? So far, we've got a 100% placement rate.