Frequently Asked Questions
Where do you get your coffee?
We source the best beans from the best coffee producers around the world, and we roast them fresh to order in Brooklyn. We frequently pay well above Fair Trade prices to support coffee farmers using sustainable and ethical practices.
When will I receive my first delivery?
Your first delivery will ship within 3 business days and should arrive within 5-7 business days. All future deliveries will ship regularly based on the interval you select. You’ll receive a shipping notification with a tracking number as soon as your coffee leaves our Brooklyn headquarters.
Can I cancel my coffee plan?
Yes, you can cancel your coffee plan at any time by logging in to your account page. After you cancel, we'll send you any deliveries that you already paid for, and we'll never bill you again.
Can I put my coffee plan on hold?
Yes - you can skip deliveries any time by logging into your account and updating your delivery schedule.
Do you ship internationally?
Yes! Craft Coffee ships anywhere in the world. You can easily select your destination country when you make your purchase. Check out as usual - you will be charged in US dollars.
How much does international shipping cost?
Just $2.99 a month to Canada and $7.99 a month everywhere else.
Do you ship to APO or other US Military addresses?
Yes! Craft Coffee is proud to ship to our coffee-drinking members of the armed services. Select the appropriate armed forces branch in the "Country" field during checkout.
How fresh will my coffee be?
Very fresh. We typically ship your coffee within 48 hours after we roast it. We roast your coffee specifically for you to ensure your deliveries are as fresh as possible. On average, your coffee will be about 5-7 days off roast by the time it arrives on your doorstep.
Can you grind my beans for me?
We always recommend that you buy whole bean coffee. Your coffee will be much fresher and taste much better if you grind it at home. However, if you're not ready to grind your own beans quite yet, then we are happy to freshly grind your coffee for you. You can select a grind during the checkout process.
Can I change my plan after I sign up?
Of course! You can change any of your settings in your account at any time. Our goal is to help you find your new regular coffee. We encourage you to make changes to get there! Based on how you rate the coffees you receive, we'll also suggest changes to make you as happy as possible.
What if I am getting too much/too little coffee?
We work hard to make sure you’re stocked with just the right amount of fresh-roasted coffee. You can change your delivery schedule in your account or contact us directly at any time.
I have more questions.
Send us an email at firstname.lastname@example.org - we usually respond within a single business day.
Fresh Coffee. Your Way. Delivered on your schedule.
We roast your coffee in small batches at our Brooklyn headquarters, and ship it straight to your door. Adjust your plan any time. No commitment.