Frequently Asked Questions

Can I cancel my coffee plan?

Yes, you can cancel your coffee plan at anytime. For three, six and twelve month plans or gifts, we will continue to send you boxes until your paid period ends. After that, we will not bill you again.

Do you ship internationally?

Yes! Craft Coffee ships anywhere in the world. You can easily select your destination country when you make your purchase. Check out as usual - you will be charged in US dollars.

How much does international shipping cost?

Just $2.99 a month to Canada and $7.99 a month everywhere else.

Do you ship to APO or other US Military addresses?

Yes! Craft Coffee is proud to ship to our coffee-drinking members of the armed services. Select the appropriate armed forces branch in the "Country" field during checkout.

How fresh are the coffees that you include in the tasting box?

We coordinate closely with our roasters to ensure that our coffees are roasted at the last possible moment before shipping. When your box arrives, the coffee will usually be just 7-10 days past roast date.

What grind should I select for my tasting box?

We always recommend that you buy whole bean coffee. Your coffee will be much fresher and taste much better if you grind it at home. However, if you're not ready to grind your own beans quite yet, then we offer a variety of grinds for almost any type of brew method.

We've prepared a helpful guide on how to grind your coffee to help you! Just look for your favorite brew method and match up the size grind with what you can produce at home.

Can I put my coffee plan on hold?

Yes - you can hold your cofee plan or gift deliveries for up to 6 months at a time.

Do you have a terms of service and privacy policy?

Here's our terms of service and our privacy policy.

I have more questions.

Send us an email at help@craftcoffee.com - we usually respond within a single business day.

Fresh Coffee. Your Way. Delivered on your schedule.

We roast your coffee in small batches at our Brooklyn headquarters, and ship it straight to your door. Adjust your plan any time. No commitment.